Multiple readers recently asked me about Resco’s update policy. Thus, as a “PSA”, here is what Jan Slodicka sent me:

Explorer upgrade will be free for the customers who did the purchase less than 1 year ago. Older customers will get 50% discount on the actual product price.

All customers will need a new unlock code to get the new version running.

Automatic web service http://www.resco.net/support/technical/resend.asp
should solve most cases. The rest (some resellers do not share the customer
data) needs to contact palm@resco-net.com with some proof of the purchase.
(E.g. registration e-mail.)

Backup is free (and will be free; we are considering Pro version), Neeews free as well.

Generally, if any upgrade is paid, it is only when the major version is increased. In such case fresh customers (those that purchased less than 1 year ago) have 50% discount.

Any further questions?

Original Source: TamsPalm-the Palm OS Blog